Return Policy

Return, Exchanges & Refund Policy

Thanks for shopping at Bianca Martin Jewelry. If you are not entirely satisfied with your purchase, we're here to help. Note: Sale items (including Sale Sample items) are NOT returnable. 

Returns and Exchanges
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return:

  • Your item must be unused and in the same condition that you received it. 
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.

Once we receive your item:

  • We will inspect it and notify you that we have received your returned item.
  • We will immediately notify you on the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your credit card (or original method of payment).
  • You will receive the credit within 3-5 business days, depending on your card issuer's policies. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

How to mail it back
Note: Due to the Pandemic, the return address is different than our office address.  To obtain the return address, please email me at  You will get a confirmation email with the shipping guidelines once the return request is approved.  

Contact Us
If you have any questions on how to return your item please don't hesitate to contact me at